General Questions- - What is Wuala?
- - How do I get Wuala?
- - How much does it cost?
- - How much storage do I get?
- - Is Wuala private and secure?
- - Does Wuala contain any malware or spyware?
- - How is Wuala different compared to other online storage services?
- - Can I access Wuala from the Web?
- - Can I edit files directly in Wuala?
- - Does Wuala offer automatic backup?
- - What kind of files can I upload to Wuala?
- - Can I get Wuala in my language?
- - How is Wuala pronounced and what does it mean?
- - Who is behind Wuala?
- - How do I sign out?
- - Can I share folders with contacts who do not use Wuala?
- - Is it possible for several people to access and edit a file?
- - What is the difference between backup and synchronization?
- - How do I access the settings?
- - How do I set my language?
- - What are the requirements for Wuala?
Getting Started- - I want to install Wuala on multiple computers. Can I do that?
- - How do I create an account?
- - What is the password hint good for?
- - What is “Contacts” and what can I do with it?
- - What is "Groups" and what can I do with it?
- - How do I upload a file?
- - How do I upload a folder?
- - How do I download a file?
- - How do I know when a file has finished uploading?
- - How do I know when a file has finished downloading?
- - What do the colors of the folders mean?
- - How do I share folders with contacts?
- - How do I turn a folder public?
- - What are secret links?
- - Is there a tutorial?
User Account- - How do I edit my profile?
- - How do I change my email address?
- - Who can see my email address?
- - I forgot my password, what now?
- - Why can't you send me my password?
- - What is the password hint?
- - How do I change my password?
- - Can I change my username?
- - How do I delete my account?
- - Can I add my real name?
- - Cannot uncheck "Display family friendly content only"
- - What kind of password should I use?
Files and Folders- - What file format does Wuala accept?
- - What file size does Wuala accept?
- - How do I create a new folder?
- - How do I set a thumbnail, a description or tags?
- - How do I keep my files private?
- - How do I know when a file has finished uploading?
- - What do the colors of the folders mean?
- - How can I make my files or folders public?
- - What happens when I share or publish a folder?
- - How do I stream my files?
- - How do I copy a file?
- - How do I paste a file?
- - Can I edit files directly?
- - How can I search files?
- - How are files encrypted in Wuala?
- - Can my files get lost?
- - Can I access my files even though I am offline?
- - What is the star next to my file?
- - Which special characters must not be used in the file name?
Download- - How do I download a file?
- - Where are the files I downloaded?
- - I am downloading multiple files. How do I know which one Wuala is downloading?
Upload- - How do I upload a file?
- - How do I upload a folder?
- - I am uploading multiple files. How do I know which one Wuala is uploading?
- - How do I know when a file has finished uploading?
- - I quit Wuala while it was still uploading. Do I have to upload my files again?
- - I uploaded some files to Wuala while I was offline. Will it upload now that I am online again?
- - I edited some files when I was offline. Will it save the changes even though I was offline?
- - May I upload adult content?
User Folder- - What is your user folder and what can I do with it?
- - What is the folder “Group postings" for?
- - My files are blocked! Why?
- - What do the colors of the folders mean?
Contacts- - What are “Contacts” and what can I do with them?
- - How do I find contacts in Wuala?
- - How can I refer Wuala to my contacts?
- - How do I see my contact's files?
- - How do I remove a contact?
Groups- - What are "Groups" and what can I do with it?
- - What is the difference between a public and a private group?
- - How do I create a group?
- - How do I invite people to a group?
- - How do I keep a group private?
- - How do I know what files I have added to a group?
- - How can I join a specific group?
- - How can I search for groups?
- - How can I manage the roles and permissions of my group?
- - I want to know my role and my permission of the group. Where can I find out?
- - How do I know when a group has new files?
- - How do I know when someone has added a comment to my files?
- - I have created a public group, but want to make it private. Can I do this?
- - I want to delete the group, but can't! Why?
Notifications- - About what do I get notified?
- - I don't want to get notified! How can I turn off the notifications?
- - How do I know when someone shares a file with me?
- - How do I know when someone has added a comment to my files?
- - How do I know when a group has new files?
Multiple Users and Multiple Computers Cloud Storage- - How much storage do I get?
- - Where do I see how much storage I have used?
- - What about the availability of my files?
- - Can my data get lost?
- - Can I transfer storage from one account to another?
- - My storage has expired. What now?
Buying Storage- - Can I make one-time payment or recurring payments?
- - What if I don’t renew my subscription next year?
- - Which payment options are supported?
- - I don’t have a credit card, how can I pay?
- - When will the storage be available?
- - Where is my data actually stored?
- - What about security and privacy?
- - What about availability and guarantees?
- - Can I transfer storage from one account to another?
- - How are Wuala storage subscriptions managed?
- - How do I manage my Wuala subscription?
Technical Questions- - How much bandwidth does Wuala consume?
- - What is filesystem integration?
- - How does the filesystem integration work?
- - How do I know if the filesystem integration works?
- - Can other computers access my files on the wuala drive?
- - How can I limit the amount of memory Wuala uses?
- - How do I know if I'm online or not?
- - Are there any Linux packages?
- - I found a bug in Wuala! Where do I report it?
- - Which temporary directory does Wuala use? Can I change this?
- - How do I uninstall Wuala?
- - Wuala and 64bit Gentoo Linux
- - What is the compatibility mode?
- - I'm behind a proxy. Can I use Wuala?
- - What is the 'Allow Lan access' setting for?
- - How do I change the drive letter on Windows?
- - How do I reinstall Wuala?
- - What is CBFS?
- - The CBFS Integration doesn't work
- - Does Wuala support root access?
- - What is the Windows Explorer Integration?
- - How can I install the the Windows Explorer Integration manually?
- - Does Wuala follow symbolic links?
- - Which ports are used by Wuala?
Security and Privacy- - How are files encrypted in Wuala?
- - What happens when I share or publish a file?
- - What technologies do you use for encryption?
- - I forgot my password, what now?
- - Why can’t you send me my password?
- - What is the password hint?
- - Can I change my username?
- - I have witnessed abuse. Who should I contact?
- - Virus sharing through Wuala. Is this possible?
- - I stumbled upon inappropriate material. Where do I report it?
- - What are secret links?
- - Are weblinks indexable or crawlable by search engines?
- - Where are your servers located?
Developers- - Do you plan to open the source code?
- - I found a bug in Wuala! Where do I report it?
- - Where do I get the release notes?
- - What are you working on?
Troubleshooting- - I have installed Wuala, but cannot start it. Why?
- - It says that I use XY of storage, but I do not have any files stored!
- - My files are blocked! Why?
- - There's a problem with Wuala. What's the current status?
- - I cannot edit my files. Why?
- - Wuala crashed repeatedly on startup. What can I do?
- - My storage quota seems to be wrong!
- - It says: "Could not sign in to Wuala. Please make sure that your internet connection is working". What now?
- - Buttons do not react on mouse click (Linux)
- - Why does Finder on Mac OS show me the wrong amount of space?
Wuala and LaCie Referral Program- - What is the referral program?
- - How can I refer Wuala to my contacts?
- - How much additional storage will I get?
- - How much storage will my contact get?
- - Will I get notified when my contact have signed up?
- - What happens if my contacts don't sign up?
- - Will my contacts be added automatically?
- - What happens if my contact signs up with a different email address than the one I used for sending the referral?
- - Will the storage I earned through inviting expire?
File Versioning- - What is File Versioning?
- - How can I access previous versions of my files?
- - What is the feature "Time Travel"?
- - How will my storage be counted?
Backup- - What can I do with the backup feature?
- - Can I edit files in my source folder (on computer)?
- - Can I share my backup folder (on Wuala) with my friends?
- - What If I lose my connection to Wuala during a backup?
- - What if my computer is not turned on during a backup?
- - What if Wuala is not running during a scheduled backup?
- - How do I change the source folder?
- - Which backup intervals are possible?
- - Can I edit files in my backup folder in Wuala?
- - What are the meaning of the icons?
- - My trash keeps getting bigger
- - How will my data be stored?
Trash- - What is the Trash?
- - How can I restore deleted files?
- - How do I empty the Trash?
- - My trash keeps getting bigger
Sync- - How can I sync a folder from another computer to my already existing sync folder on Wuala?
- - How can I set up sync?
- - How many computers and folders can I sync?
- - What happens when I edit a file in one of my sync folders?
- - What happens if my computer is offline?
- - Are old versions of files saved when using sync?
- - What happens when I delete a file in my local folder?
- - How do I delete a synchronization?
- - How do I sync a local folder to Wuala (folder and content already exists in Wuala)?
- - How do I sync an existing Wuala folder to my computer?
- - My trash keeps getting bigger
- - What can I do with the synchronization feature?
Wuala for iOS devices- - Are my files encrypted?
- - Can I upload a file directly?
- - Can I share my files?
- - Can I access files in groups?
- - What does the toolbar show me?
- - What does the file toolbar show me?
- - Can I save my password and log in automatically?
- - Why can't the Wuala app play certain file formats (AVI, WMA, etc.) directly?
Business Groups- - What are Business Groups?
- - Can I switch from my existing Wuala account to a Business account?
- - Can I migrate my Private Group into a Business Group?
- - Can I try out the Business Group feature?
- - Can I convert trial groups after purchasing a Starter Pack?
- - How can I purchase a Business Group?
- - Can I pay on invoice?
- - Can you offer customized Starter Packs?
- - How do I create/activate a Business Group?
- - How do I redeem a Business code?
- - How do I create additional Business Groups?
- - Can I change my company name?
- - How many members can one Business Group/company have?
- - How much storage can a Business Group/company have?
- - How many Business Groups can I add with one Starter Pack?
- - How do I create users?
- - How do I invite users to a group?
- - Can I invite my colleagues via email?
- - Where can I get an overview of my company's Business Groups?
- - How can I manage the roles and permissions of my group?
- - How can I set access rights within my company?
- - Which characters are allowed in group and company names?
- - Need more help?
- - What is the difference to a Private or Public Group?
- - Need further help?
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