FAQ
Trash
What is the Trash?
Whenever you delete a file on Wuala, it will be moved to the folder “Trash” in the „My Files“ tab.
How can I restore deleted files?
Right-click (control-click for the Mac) on the file you wish to remove from the trash and select "Restore". The file will be restored in its original folder.
How do I empty the Trash?
Right-click (control-click for the Mac) on the folder „Trash“. Choose „Empty Trash“.
My trash keeps getting bigger
If your trash keeps getting bigger even if you don't delete any files that may have the following reason: you have set a backup and/or a sync task. If files in the local folder are removed, they will be moved in the trash folder in Wuala. They are still available on the travel time function as long as you do not empty the trash. By emptying these files are completely removed from Wuala.
General Questions- - What is Wuala?
- - How do I get Wuala?
- - How much does it cost?
- - How much storage do I get?
- - Is Wuala private and secure?
- - Does Wuala contain any malware or spyware?
- - How is Wuala different compared to other online storage services?
- - Can I access Wuala from the Web?
- - Can I edit files directly in Wuala?
- - Does Wuala offer automatic backup?
- - What kind of files can I upload to Wuala?
- - Can I get Wuala in my language?
- - How is Wuala pronounced and what does it mean?
- - Who is behind Wuala?
- - How do I sign out?
- - Can I share folders with friends who do not use Wuala?
- - Is it possible for several people to access and edit a file?
- - What is the difference between backup and synchronization?
- - How do I access the settings?
- - How do I set my language?
- - What is the difference to a Private or Public Group?
Getting Started- - How do I get Wuala?
- - I want to install Wuala on multiple computers. Can I do that?
- - How do I create an account?
- - What is the password hint good for?
- - What is “My Friends” and what can I do with it?
- - What is "My Groups" and what can I do with it?
- - How do I upload a file?
- - How do I upload a folder?
- - How do I download a file?
- - How do I know when a file has finished uploading?
- - How do I know when a file has finished downloading?
- - What do the colors of the folders mean?
- - How do I share folders with contacts?
- - How do I turn a folder public?
- - What are secret links?
- - Is there a tutorial?
User Account- - How do I edit my profile?
- - How do I change my email address?
- - Who can see my email address?
- - I forgot my password, what now?
- - Why can't you send me my password?
- - What is the password hint?
- - How do I change my password?
- - Can I change my username?
- - How do I delete my account?
- - Can I add my real name?
- - How can I add my contact details (Homepage, LinkedIn, XING, etc.)?
- - Cannot uncheck "Display family friendly content only"
- - What kind of password should I use?
Files and Folders- - What file format does Wuala accept?
- - What file size does Wuala accept?
- - How do I create a new folder?
- - How do I set a thumbnail, a description or tags?
- - How do I keep my files private?
- - How do I know when a file has finished uploading?
- - What do the colors of the folders mean?
- - How can I make my files or folders public?
- - What happens when I share or publish a folder?
- - How do I stream my files?
- - How do I copy a file?
- - How do I paste a file?
- - How do I add a file to my favorites?
- - Can I edit files directly?
- - How can I search files?
- - How are files encrypted in Wuala?
- - Where are my files stored in the Wuala network?
- - Can my files get lost?
- - Can I access my files even though I am offline?
- - What is the star next to my file?
- - In which periods does a maintenance start for a given file?
- - Which special characters must not be used in the file name?
Download- - How do I download a file?
- - Where are the files I downloaded?
- - I am downloading multiple files. How do I know which one Wuala is downloading?
Upload- - How do I upload a file?
- - How do I upload a folder?
- - I am uploading multiple files. How do I know which one Wuala is uploading?
- - How do I know when a file has finished uploading?
- - I quit Wuala while it was still uploading. Do I have to upload my files again?
- - I uploaded some files to Wuala while I was offline. Will it upload now that I am online again?
- - I edited some files when I was offline. Will it save the changes even though I was offline?
- - May I upload adult content?
User Folder- - What is your user folder and what can I do with it?
- - What is the folder "Favorites" for?
- - How do I add a file to my “Favorites” folder?
- - What is the folder “Group postings" for?
- - My files are blocked! Why?
- - What is the star next to my file?
- - What do the colors of the folders mean?
Contacts- - What are “Contacts” and what can I do with them?
- - How do I find contacts in Wuala?
- - How can I refer Wuala to my contacts?
- - How do I see my contact's files?
- - How do I remove a contact?
Groups- - What are "Groups" and what can I do with it?
- - What is the difference between a public and a private group?
- - How do I create a group?
- - How do I invite people to a group?
- - How do I keep a group private?
- - How do I know what files I have added to a group?
- - How can I join a specific group?
- - How can I search for groups?
- - How can I manage the roles and permissions of my group?
- - I want to know my role and my permission of the group. Where can I find out?
- - How do I know when a group has new files?
- - How do I know when someone has added a comment to my files?
- - I have created a public group, but want to make it private. Can I do this?
- - I want to delete the group, but can't! Why?
Notifications- - About what do I get notified?
- - I don't want to get notified! How can I turn off the notifications?
- - How do I know when someone shares a file with me?
- - How do I know when someone has added a comment to my files?
- - How do I know when a group has new files?
Multiple Users and Multiple Computers Online Storage- - How much online storage do I get?
- - Where do I see how much online storage I have used?
- - What about the availability of my files?
- - Can my data get lost?
- - Can I transfer storage from one account to another?
- - My online storage has expired. What now?
Buying Storage- - Is this a perpetual subscription?
- - What if I don’t renew my subscription next year?
- - Which payment options are supported?
- - I don’t have a credit card, how can I pay?
- - When will the storage be available?
- - Where is my data actually stored?
- - What about security and privacy?
- - What about availability and guarantees?
- - Can I transfer storage from one account to another?
Technical Questions- - How much bandwidth does Wuala consume?
- - What is filesystem integration?
- - How does the filesystem integration work?
- - How do I know if the filesystem integration works?
- - Can other computers access my files on the wuala drive?
- - How can I limit the amount of memory Wuala uses?
- - How do I know if I'm online or not?
- - Are there any Linux packages?
- - I found a bug in Wuala! Where do I report it?
- - Which temporary directory does Wuala use? Can I change this?
- - How do I uninstall Wuala?
- - Wuala and 64bit Gentoo Linux
- - What is the compatibility mode?
- - I'm behind a proxy. Can I use Wuala?
- - What is the 'Allow Lan access' setting for?
- - How do I change the drive letter on Windows?
- - How do I reinstall Wuala?
- - What is CBFS?
- - The CBFS Integration doesn't work
- - Does Wuala support root access?
- - What is the Windows Explorer Integration?
- - How can I install the the Windows Explorer Integration manually?
- - Does Wuala follow symbolic links?
Security and Privacy- - How are files encrypted in Wuala?
- - What happens when I share or publish a file?
- - What technologies do you use for encryption?
- - I forgot my password, what now?
- - Why can’t you send me my password?
- - What is the password hint?
- - Can I change my username?
- - I have witnessed abuse. Who should I contact?
- - Virus sharing through Wuala. Is this possible?
- - I stumbled upon inappropriate material. Where do I report it?
- - What are secret links?
- - Are weblinks indexable or crawlable by search engines?
- - Where are your servers located?
Developers- - Do you plan to open the source code?
- - I found a bug in Wuala! Where do I report it?
- - Where do I get the release notes?
- - What are you working on?
Troubleshooting- - I have installed Wuala, but cannot start it. Why?
- - It says that I use XY of storage, but I do not have any files stored!
- - My files are blocked! Why?
- - There's a problem with Wuala. What's the current status?
- - I cannot edit my files. Why?
- - Wuala crashed repeatedly on startup. What can I do?
- - My storage quota seems to be wrong!
- - It says: "Could not sign in to Wuala. Please make sure that your internet connection is working". What now?
- - Buttons do not react on mouse click (Linux)
- - Why does Finder on Mac OS show me the wrong amount of space?
Wuala and LaCie Referral Program- - What is the referral program?
- - How can I refer Wuala to my contacts?
- - How much additional storage will I get?
- - How much storage will my contact get?
- - Will I get notified when my contact have signed up?
- - What happens if my contacts don't sign up?
- - Will my contacts be added automatically?
- - What happens if my contact signs up with a different email address than the one I used for sending the referral?
- - Will the storage I earned through inviting expire?
File Versioning- - What is File Versioning?
- - How can I access previous versions of my files?
- - What is the feature "Time Travel"?
- - How will my storage be counted?
Backup- - What can I do with the backup feature?
- - Can I edit files in my source folder (on computer)?
- - Can I share my backup folder (on Wuala) with my friends?
- - What If I lose my connection to Wuala during a backup?
- - What if my computer is not turned on during a backup?
- - What if Wuala is not running during a scheduled backup?
- - How do I change the source folder?
- - Which backup intervals are possible?
- - Can I edit files in my backup folder in Wuala?
- - What are the meaning of the icons?
- - My trash keeps getting bigger
- - How will my data be stored?
Trash- - What is the Trash?
- - How can I restore deleted files?
- - How do I empty the Trash?
- - My trash keeps getting bigger
Sync- - How can I sync a folder from another computer to my already existing sync folder on Wuala?
- - How can I set up sync?
- - How many computers and folders can I sync?
- - What happens when I edit a file in one of my sync folders?
- - What happens if my computer is offline?
- - Are old versions of files saved when using sync?
- - What happens when I delete a file in my local folder?
- - How do I delete a synchronization?
- - How do I sync a local folder to Wuala (folder and content already exists in Wuala)?
- - How do I sync an existing Wuala folder to my computer?
- - My trash keeps getting bigger
- - What can i do with the synchronization feature?
Wuala for iOS devices- - Are my files encrypted?
- - Can I upload a file directly?
- - Can I share my files?
- - Can I access files in groups?
- - What does the toolbar show me?
- - What does the file toolbar show me?
- - Can I save my password and log in automatically?
- - Why can't the Wuala app play certain file formats (AVI, WMA, etc.) directly?
Business Groups- - What are Business Groups?
- - Can I switch from my existing Wuala account to a Business account?
- - Can I migrate my Private Group into a Business Group?
- - Can I try out the Business Group feature?
- - Can I convert trial groups after purchasing a Starter Pack?
- - How can I purchase a Business Group?
- - Can I pay on invoice?
- - Can you offer customized Starter Packs?
- - How do I create/activate a Business Group?
- - How do I redeem a Business code?
- - How do I create additional Business Groups?
- - Can I change my company name?
- - How many members can one Business Group/company have?
- - How much storage can a Business Group/company have?
- - How many Business Groups can I add with one Starter Pack?
- - How do I create users?
- - How do I invite users to a group?
- - Can I invite my colleagues via email?
- - Where can I get an overview of my company's Business Groups?
- - How can I manage the roles and permissions of my group?
- - How can I set access rights within my company?
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