FAQ

Buying Storage

Can I make one-time payment or recurring payments?

You can make a one-time payment for an annual plan. An email notice will be sent one month before the year has come to a close asking if you would like to renew the plan. Payments can be made using a PayPal account or a credit card. Click on the Buy Now button when choosing your annual plan.

Monthly and annual subscriptions are available as recurring payments. When selecting this option, your PayPal account will be automatically billed on a monthly or annual basis. You can change your plan at any time. Recurring payment plans require a PayPal account with a valid credit card. Click on the Subscribe button when choosing your monthly or annual plan.

What if I don’t renew my subscription next year?

It might happen that you store more data than your quota allows, i.e. that you exceed your quota. Currently, we don’t do anything about this, only that you can’t store additional files until you’re below your quota. However, we will reserve the right to block part of your files or to even delete part of your files, after informing you several times. Please see our terms of service for detailed conditions.

Which payment options are supported?

We accept credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are performed using PayPal's secure online transaction system.

I don’t have a credit card, how can I pay?

If you opt for a PayPal account you can transfer money from your bank account to your PayPal account and then use your PayPal account to buy storage. For more information click here.

Send us an email to sales@wuala.com and let us know if you prefer a different payment option - we might add it in the future.

When will the storage be available?

After we have received your payment, we will upgrade your account automatically. Please log out in order to see your updated storage.

Where is my data actually stored?

When you store a file in Wuala, it is first encrypted on your computer and then uploaded to our servers. Our servers store the file redundantly so that it can be fully reconstructed from our servers.

What about security and privacy?

Security and privacy are core features of Wuala. All files that you store in Wuala are encrypted on your computer first, before they are uploaded. The file keys are encrypted with a key derived from your password. Since your password never leaves your computer, no one unauthorized, including us, can access your files. This is the same for all users and for all files stored, no matter whether the user uses the free storage, trades or buys storage.

What about availability and guarantees?

We can’t give any guarantees or service level agreements at the moment. Instead, we offer you our promise that we will do our best to make sure your data is always available. Your encrypted files are stored redundantly on our servers so that even if a server crashes, they can be resurrected.

Please note that the main reason for temporary unavailability are bugs in the client software, which improves every day.

Can I transfer storage from one account to another?

No, that’s currently not possible.

How are Wuala storage subscriptions managed?

You are given the option to renew your Wuala subscription on a monthly or annual basis. You can change the frequency of payment at any time during your subscription. Upgrades to your account become effective immediately while reductions to storage capacity and subscription cancellations take effect at the end of the current billing cycle.
If payment is not received within five (5) days after the final day of your billing cycle, your subscription and storage will be cancelled. In the case of a cancelled subscription due to non-payment, you will not be charged in the future unless you create a new account or subscribe again.

How do I manage my Wuala subscription?

To adjust your online storage capacity and/or the type of subscription, please go to http://wuala.com/pricing. Your new plan will automatically replace the current plan.
Subscription cancellations should be made on PayPal accounts. See the instructions at PayPal's help center