FAQ

General Questions

What is Wuala?

Wuala is a new way of storing, sharing, and publishing files on the internet. It's a free desktop application for Windows, Mac, Linux, iOS and Android, that brings you a convenient and secure online storage. You can use it to access your files from anywhere, to share files with friends and groups, or to publish files for the whole world to see. Free, simple, and secure.

How do I get Wuala?

You can download here. If you are on the go, you can start Wuala directly from the web.

How much does it cost?

You can use the basic functions for free. An overview about our pricing can be found here.

How much storage do I get?

You start with 2 GB provided by us. If you need more, you can:

Buy additional storage
Invite friends to Wuala and get additional storage

Is Wuala private and secure?

Yes, Wuala is completely private and secure. When you store a file in Wuala, the file and its metadata (e.g. name, description, tags, etc.) gets encrypted before it leaves your computer. Every file is encrypted with a different key. The list of these keys is encrypted with your password and stored on our server. Your own password is very important here: it never leaves your computer, so we do not know it. Hence, not even we can access your data.

Does Wuala contain any malware or spyware?

No, Wuala does not contain any malware or spyware.

How is Wuala different compared to other online storage services?

There are three core principles of Wuala:

Security and privacy
Bridging web and desktop
Economic technology

More can be found here.

Can I access Wuala from the Web?

Yes, you can also start Wuala directly from the Web: www.wuala.com/launch.

Can I edit files directly in Wuala?

Yes, you can.

Does Wuala offer automatic backup?

Yes. Cf. Backup.

What kind of files can I upload to Wuala?

All kind of files (any format). File size is currently limited to 14 GB.

Can I get Wuala in my language?

Wuala is currently available in German, English, Spanish, French, Italian, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Swedish, Chinese (Simplified), Czech and Catalan (more languages will follow). A big thanks to our valuable community! In order to change to your native language, visit this link.

How is Wuala pronounced and what does it mean?

"Wuala" is pronounced like the French "Voilà" (vwä-'lä), which means "see there".

Who is behind Wuala?

Wuala is developed and run by LaCie AG in Zurich. Wuala joined LaCie, a French provider of external storage devices, in 2009 to work on the future of cloud storage.

How do I sign out?

Click on your username on the bottom right and choose “Sign Out”. Another option would be to quit Wuala.

Can I share folders with friends who do not use Wuala?

Yes, of course. Simply create a secret link and send it to your friends.

Is it possible for several people to access and edit a file?

Yes. Please create a group. Now all your group members can access the files in the group and may (depending on the settings) edit the files. (C.f. 'Groups')

What is the difference between backup and synchronization?

You'll find a detailed explanation here

A backup saves local folders on your computer regularly on Wuala. The period itself can be adjusted (in the "Backup" view > "Edit Settings" > "Interval"). The files can not be changed in Wuala. For more information about the backup take a look here.

A Sync can synchronize multiple local files / folders across multiple computers. So if a file has been modified on the computer then it is automatically updated as soon as possible to the other computers. Thus, you can work normally and don't have to worry about updating the files. The synchronization, in contrast to the backup, can change files locally on your computer. For more information about the synchronization take a look here.