FAQ

Wuala for iOS devices

Are my files encrypted?

Yes, files are encrypted directly on your phone. Your password never leaves the device.

Can I upload a file directly?

No, this is not possible in this version.

Can I share my files?

Yes, you can share your files by email.

Can I access files in groups?

Yes, this is possible.

What does the toolbar show me?

• Home: View your files stored on Wuala
• Saved: View files that have been saved to your phone.
• Jobs: View files that are currently downloading

What does the file toolbar show me?

• Home: View your files stored on Wuala
• Saved/Delete: Tap to save the file to your iPhone. Tap again to remove the file
• Camera: Tap to add the file to your iPhone photo library.
• Open: Tap to open a file with a preferred application. Availability is dependent upon the applications on your phone.
• Share: Tap to share the file via email. File sharing options include sending a link or an attachment.
• Info: View the details of a folder or file.

Can I save my password and log in automatically?

Yes, this is possible. Go to the settings and choose Wuala in the app settings. Enable 'Sign-in automatically'.

Why can't the Wuala app play certain file formats (AVI, WMA, etc.) directly?

Per default the iPhone only supports the following formats:
Audio formats: AAC (8 to 320 Kbps), Protected AAC (from iTunes Store), HE-AAC, MP3 (8 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+), Apple Lossless, AIFF, and WAV
Video formats: H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format
Any other format requires a conversion of the original file. Wuala cannot do this on the server side, because all user files are encrypted on the client. On the iPhone, certain 3rd party applications can be used to playback files in other formats than the ones supported officially.