FAQ
User Account
How do I create my profile?
Go to Tools > Options > Profile (Win/Linux) or Wuala > Preferences > Profile. (Mac). The user icon by clicking on "Change image". Either choose one of the icons or click on "Create New Icon". If you click on "Create New Icon", you will need to click on "Open Image". Navigate to the desired image located on your system and click "Open". Adjust the size of your image with the drawer on the right. Click "Ok". Your new icon will be displayed. Choose it and click "Ok". Click "Save" on the right side of the header to register your update.
How do I change my email address?
You can change your email address by going to Tools > Options > Profil (Win/Linux) or Wuala > Preferences > Profile (Mac).
Who can see my email address?
You can define who can see your email address by going to Tools > Options > Profile (Win/Linux) or Preferences > Profile (Mac) (choose email address and click on "edit").
I forgot my password, what now?
You can request your password hint. If your password hint does not help you, we cannot do anything about it. Since your password never leaves your computer, we do not know your password. We cannot recover your password.
Why can't you send me my password?
Wuala encrypts and decrypts all files locally. Your password never leaves your computer, hence, we do not know your password. This protects your privacy, but also means that apart from sending you password hint (specified when creating your account or check your account settings) we cannot help you recovering it.
What is the password hint?
The password hint is a sentence or question that should hint you to your password. Let’s say your password is “venice”. In this case your password hint might be: “Where was my best vacation?” You have specified your password hint when creating your account. Check your account settings to change or modify your password hint.
How do I change my password?
Change your password by going to Tools > Options > Account (Win/Linux) or Wuala > Preferences > Account (Mac). Please note: we do not know your password as it never leaves your computer. We cannot recover it. Please do not forget your password and use the password hint.
Can I change my username?
No, you cannot change your username.
How do I delete my account?
Please write us an email. It is important to state your username and send the email from the email address you specified in Wuala.
Can I add my real name?
Yes, you can. Click on your username in your profile and add your real name. Your friends will now be able to find and recognize you better. Please note that your username is still displayed after your real name.
How can I add my contact details (Homepage, Facebook, XING, etc.)?
Go to Tools > Options > Profile (Win/Linux) or Wuala > Preferences > Profile. (Mac). Click on "Add". Choose the desired service and enter the link of your profile. Choose who may see your contact details; either your friends or everyone. Click on "Ok". Either enter additional contact details or click on "Save".
- - What is Wuala?
- - How do I get Wuala?
- - How much does it cost?
- - How much storage do I get?
- - Is Wuala private and secure?
- - Does Wuala contain any malware or spyware?
- - How is Wuala different compared to other online storage services?
- - Can I access Wuala from the Web?
- - Can I edit files directly in Wuala?
- - Does Wuala offer automatic backup?
- - What kind of files can I upload to Wuala?
- - Can I get Wuala in my language?
- - How is Wuala pronounced and what does it mean?
- - Who is behind Wuala?
- - Do I have to trade local storage for online storage?
- - How do I sign out?
- - Can I share files with friends who do not use Wuala?
- - How much does it cost?
- - How do I get Wuala?
- - I want to install Wuala on multiple computers. Can I do that?
- - How do I create an account?
- - What kind of password should I use?
- - What is the password hint good for?
- - What is “My Files” and what can I do with it?
- - What is “My Friends” and what can I do with it?
- - What is "My Groups" and what can I do with it?
- - What is "World" and what can I do with it?
- - How do I upload a file?
- - How do I upload a folder?
- - How do I open a file?
- - How do I download a file?
- - How do I know when a file has finished uploading?
- - How do I know when a file has finished downloading?
- - What do the colors of the folders mean?
- - How do I share files and folders with friends?
- - How do I make a file or folder public?
- - How do I share a file with a group?
- - What does the toolbar tell me?
- - What are secret links?
- - Is there a tutorial?
- - How do I create my profile?
- - How do I change my email address?
- - Who can see my email address?
- - I forgot my password, what now?
- - Why can't you send me my password?
- - What is the password hint?
- - How do I change my password?
- - Can I change my username?
- - How do I delete my account?
- - Can I add my real name?
- - How can I add my contact details (Homepage, Facebook, XING, etc.)?
- - What file format does Wuala accept?
- - What file size does Wuala accept?
- - How do I upload a file?
- - How do I upload a folder?
- - How do I create a new folder?
- - How do I set a thumbnail?
- - How do I rename my file?
- - How do I add tags to my file?
- - How do I add a description to my file?
- - How do I add a comment to a file?
- - How do I delete a file or folder?
- - How do I keep my files private?
- - How do I open a file?
- - How do I download a file?
- - How do I know when a file has finished uploading?
- - What do the colors of the folders mean?
- - How do I share folders and files with friends?
- - I want to share a file with a friend who is not yet in Wuala. How can I do this?
- - How do I share files with a specific group?
- - How can I make my files or folders public?
- - What happens when I share or publish a file?
- - How do I stream my files?
- - How do I copy a file?
- - How do I paste a file?
- - How do I add a file to my favorites?
- - Can I edit files directly?
- - How can I search files?
- - How are files encrypted in Wuala?
- - Where are my files stored in the Wuala network?
- - Can my files get lost?
- - Can I access my files even though I am offline?
- - What about file maintenance?
- - How do I delete a file?
- - How do I delete a folder?
- - What is the star next to my file?
- - In which periods does a maintenance start for a given file?
- - What are secret links?
- - Which special characters must not be used in the file name?
- - How do I download a file?
- - Where are the files I downloaded?
- - I am downloading multiple files. How do I know which one Wuala is downloading?
- - How do I upload a file?
- - How do I upload a folder?
- - I am uploading multiple files. How do I know which one Wuala is uploading?
- - How do I know when a file has finished uploading?
- - I quit Wuala while it was still uploading. Do I have to upload my files again?
- - I uploaded some files to Wuala while I was offline. Will it upload now that I am online again?
- - I edited some files when I was offline. Will it save the changes even though I was offline?
- - May I upload adult content?
- - What is "My Files" and what can I do with it?
- - What is the folder "Favorites" for?
- - How do I add a file to my “Favorites” folder?
- - What is the folder “Group postings" for?
- - How do I share folders and files with friends?
- - I want to share a file with a friend who is not yet in Wuala. How can I do this?
- - What exactly can other people see?
- - What should I tag as "non family friendly (18+)?
- - May I upload adult content?
- - My files are blocked! Why?
- - What is the star next to my file?
- - What are secret links?
- - What do the colors of the folders mean?
- - There are many views on my files! How can this be possible?
- - What is "My Friends" and what can I do with it?
- - How do I find friends in Wuala?
- - How do I add a friend?
- - How do I invite friends?
- - How do I see my friends' files?
- - How do I add a friend to a list?
- - How do I remove a friend from a list?
- - How do I see all of my friends?
- - Some kind of stranger wants to be my friend! What now?
- - How do I remove a friend?
- - What is "My Groups" and what can I do with it?
- - What is the difference between a public and a private group?
- - How do I create a group?
- - How do I invite people to a group?
- - How do I keep a group private?
- - How do I share files with a specific group?
- - How do I know what files I have added to a group?
- - How can I join a specific group?
- - How can I search for groups?
- - How can I manage the roles and permissions of my group?
- - I want to know my role and my permission of the group. Where can I find out?
- - How do I know when a group has new files?
- - How do I know when someone has added a comment to my files?
- - I have created private group and want to make the profile public again. How can I do this?
- - I have created a public group, but want to make it private. Can I do this?
- - I want to delete the group, but can't! Why?
- - I've created a private group and want to make it public. Can I do this?
- - What are recently viewed files?
- - How can I set a secret weblink for my private group?
- - About what do I get notified?
- - I don't want to get notified! How can I turn off the notifications?
- - How do I know when someone shares a file with me?
- - How do I know when someone has added a comment to my files?
- - How do I know when a group has new files?
- - There are so many new files! I can’t look at all of them. What should I do?
- - Can I install Wuala on multiple computers?
- - Can I login at multiple computers at the same time?
- - What happens when multiple users trade storage at the same time?
- - How much online storage do I get?
- - Where do I see how much storage I have?
- - Where do I see how much online storage I have used?
- - Where is my data actually stored?
- - What about the availability of my files?
- - How can I get more online storage?
- - Are other files stored on my computer?
- - Can my data get lost?
- - Can I transfer storage from one account to another?
- - My online storage has expired. What now?
- - What is trading storage about? Do I have to trade?
- - What happens when I trade storage?
- - How do I trade storage?
- - What are the requirements for trading storage?
- - When can I start trading storage?
- - Why can I not trade storage?
- - Why does my internet connection not allow me to trade storage?
- - How is the amount of earned storage calculated?
- - What happens to my data if my earned storage decreases again?
- - What happens when multiple users trade storage on the same computer?
- - What if I enable “trading storage” and a fragment of an illegal file is stored on my computer?
- - I trade storage. Will I become a Pro user?
- - I have Wuala installed on multiple computers. How does this affect my storage?
- - I have problems with trading storage!
- - Can I earn money by trading storage and then selling it?
- - I don't want to trade nor buy. What now?
- - I'm currently trading storage. However, I'm going on vacation and will have to shut down my computer. What now?
- - Why is the amount of earned storage increasing only slowly?
- - What does my connection type mean?
- - How can I improve my connection to earn more storage?
- - Which IP-Port does Wuala use when trading storage?
- - How much storage can I trade?
- - Is Wuala free?
- - Is this a perpetual subscription?
- - What if I don’t renew my subscription next year?
- - Which payment options are supported?
- - I don’t have a credit card, how can I pay?
- - When will the storage be available?
- - Isn’t selling storage against the philosophy of a distributed storage system?
- - Who provides the storage?
- - Where is my data actually stored?
- - What about security and privacy?
- - What about availability and guarantees?
- - Can I earn money by trading storage and then selling it?
- - I want additional storage but I'd rather trade than buy. How do I do that?
- - I don't want to buy nor trade. What now?
- - Can I transfer storage from one account to another?
- - I am a pro user. In my profile it says how much I trade and how much I bought. Can I turn that off?
- - What happens to my files when my pro membership expires?
- - How do I become a pro member?
- - When does my pro member membership expire?
- - I am a pro user. In my profile it says how much I trade and how much I bought. Can I turn that off?
- - Which additional features do I get as a Pro user?
- - What happens to my files when my pro membership expires?
- - How much bandwidth does Wuala consume?
- - Why is my uptime so low?
- - What is filesystem integration?
- - How does the filesystem integration work?
- - How do I know if the filesystem integration works?
- - Can other computers access my files on the wuala drive?
- - How can I limit the amount of memory Wuala uses?
- - How do I know if I'm online or not?
- - Are there any Linux packages?
- - I found a bug in Wuala! Where do I report it?
- - Which temporary directory does Wuala use? Can I change this?
- - How do I uninstall Wuala?
- - Wuala and 64bit Gentoo Linux
- - What is the compatibility mode?
- - The Dokan File System Integration doesn't start
- - What is Dokan?
- - I'm behind a proxy. Can I use Wuala?
- - Are other files stored on my computer?
- - How are files encrypted in Wuala?
- - What happens when I share or publish a file?
- - What technologies do you use for encryption?
- - How do I change my password?
- - I forgot my password, what now?
- - Why can’t you send me my password?
- - What is the password hint?
- - Can I change my username?
- - Who can see my email address?
- - What if I enable “trading storage” and a fragment of an illegal file is stored on my computer?
- - I have witnessed abuse. Who should I contact?
- - Virus sharing through Wuala. Is this possible?
- - Is Wuala legal?
- - I stumbled upon inappropriate material. Where do I report it?
- - What are secret links?
- - Are weblinks indexable or crawlable by search engines?
- - Where are your servers located?
- - Why does Wuala use 128-Bit AES and not 256-Bit AES for encryption?
- - Is there a developer API?
- - Do you plan to open the source code?
- - I found a bug in Wuala! Where do I report it?
- - Where do I get the release notes?
- - What are you working on?
- - I have installed Wuala, but cannot start it. Why?
- - It says that I use XY of storage, but I do not have any files stored!
- - My files are blocked! Why?
- - Help! I still don't get it?!?
- - There's a problem with Wuala. What's the current status?
- - I cannot edit my files. Why?
- - Wuala crashed repeatedly on startup. What can I do?
- - My storage quota seems to be wrong!
- - It says: "Could not sign in to Wuala. Please make sure that your internet connection is working". What now?
- - Buttons do not react on mouse click (Linux)
- - What's going on?
- - Who is LaCie?
- - Why are you merging with LaCie?
- - How do Wuala and LaCie match?
- - What are the terms of the merger?
- - How does this affect me as a user?
- - Can I still sign up for a new account?
- - How will the merger affect the privacy?
- - I've bought online storage! What will happen now?
- - I'm trading storage! What will happen now?
- - I want to buy storage. Will there be any pricing changes?
- - What will happen when the first product is released? Can I then only use Wuala with a LaCie product?
- - Will there be staffing changes at Wuala?
- - Will you still listen to the community?
- - Where can I get a Wuala Gift Card?
- - Where can I buy a Wuala Gift Card?
- - What can I do with a Wuala Gift Card?
- - How do I redeem a Wuala Gift Card?
- - My Wuala Gift Card is not being accepted. What now?
- - I have redeemed my Wuala Gift Card, but the storage has not been updated. What now?
- - I still have a question.
- - What is the referral program?
- - How can I refer Wuala to my friends?
- - How much additional storage will I get?
- - How much storage will my friend get?
- - Will I get notified when my friends have signed up?
- - Can I get more than 3 GB or 6 GB?
- - What happens if my friends don't sign up?
- - Will my friends be added to “My friends” automatically?
- - What happens if my friend signs up with a different email address than the one I used for sending the referral?
- - Will the storage I earned through inviting expire?
- - How do I get the feature File Versioning?
- - What is File Versioning?
- - How can I access previous versions of my files?
- - What is the feature "Time Travel"?
- - How will my storage be counted?
- - How do I get the backup feature?
- - What can I do with the backup feature?
- - How can I backup a folder?
- - How do I configure a scheduled backup?
- - I want to backup my files right now. Can I do this?
- - What happens when I change a file in my source folder?
- - Can I edit files in my source folder (on computer)?
- - Can I share my backup folder (on Wuala) with my friends?
- - What If I lose my connection to Wuala during a backup?
- - What if my computer is not turned on during a backup?
- - What if Wuala is not running during a scheduled backup?
- - What is the filter in the backup settings?
- - How do I change the source folder?