FAQ
Trash
What is the Trash?
Whenever you delete a file on Wuala, it will be moved to the folder “Trash” in the „My Files“ tab.
How can I restore deleted files?
From the My Files tab, click once on the Trash Right-click (control-click for the Mac) on the file you wish to remove from the trash and select "Restore". The file will be restored in its original folder.
How do I empty the Trash?
Right-click (control-click for the Mac) on the folder „Trash“. Choose „Empty Trash“.
General Questions- - What is Wuala?
- - How do I get Wuala?
- - How much does it cost?
- - How much storage do I get?
- - Is Wuala private and secure?
- - Does Wuala contain any malware or spyware?
- - How is Wuala different compared to other online storage services?
- - Can I access Wuala from the Web?
- - Can I edit files directly in Wuala?
- - Does Wuala offer automatic backup?
- - What kind of files can I upload to Wuala?
- - Can I get Wuala in my language?
- - How is Wuala pronounced and what does it mean?
- - Who is behind Wuala?
- - Do I have to trade local storage for online storage?
- - How do I sign out?
- - Can I share files with friends who do not use Wuala?
- - How much does it cost?
Getting Started- - How do I get Wuala?
- - I want to install Wuala on multiple computers. Can I do that?
- - How do I create an account?
- - What kind of password should I use?
- - What is the password hint good for?
- - What is “My Files” and what can I do with it?
- - What is “My Friends” and what can I do with it?
- - What is "My Groups" and what can I do with it?
- - What is "World" and what can I do with it?
- - How do I upload a file?
- - How do I upload a folder?
- - How do I open a file?
- - How do I download a file?
- - How do I know when a file has finished uploading?
- - How do I know when a file has finished downloading?
- - What do the colors of the folders mean?
- - How do I share files and folders with friends?
- - How do I make a file or folder public?
- - How do I share a file with a group?
- - What does the toolbar tell me?
- - What are secret links?
- - Is there a tutorial?
User Account- - How do I create my profile?
- - How do I change my email address?
- - Who can see my email address?
- - I forgot my password, what now?
- - Why can't you send me my password?
- - What is the password hint?
- - How do I change my password?
- - Can I change my username?
- - How do I delete my account?
- - Can I add my real name?
- - How can I add my contact details (Homepage, Facebook, XING, etc.)?
Files and Folders- - What file format does Wuala accept?
- - What file size does Wuala accept?
- - How do I upload a file?
- - How do I upload a folder?
- - How do I create a new folder?
- - How do I set a thumbnail?
- - How do I rename my file?
- - How do I add tags to my file?
- - How do I add a description to my file?
- - How do I add a comment to a file?
- - How do I delete a file or folder?
- - How do I keep my files private?
- - How do I open a file?
- - How do I download a file?
- - How do I know when a file has finished uploading?
- - What do the colors of the folders mean?
- - How do I share folders and files with friends?
- - I want to share a file with a friend who is not yet in Wuala. How can I do this?
- - How do I share files with a specific group?
- - How can I make my files or folders public?
- - What happens when I share or publish a file?
- - How do I stream my files?
- - How do I copy a file?
- - How do I paste a file?
- - How do I add a file to my favorites?
- - Can I edit files directly?
- - How can I search files?
- - How are files encrypted in Wuala?
- - Where are my files stored in the Wuala network?
- - Can my files get lost?
- - Can I access my files even though I am offline?
- - What about file maintenance?
- - How do I delete a file?
- - How do I delete a folder?
- - What is the star next to my file?
- - In which periods does a maintenance start for a given file?
- - What are secret links?
- - Which special characters must not be used in the file name?
Download- - How do I download a file?
- - Where are the files I downloaded?
- - I am downloading multiple files. How do I know which one Wuala is downloading?
Upload- - How do I upload a file?
- - How do I upload a folder?
- - I am uploading multiple files. How do I know which one Wuala is uploading?
- - How do I know when a file has finished uploading?
- - I quit Wuala while it was still uploading. Do I have to upload my files again?
- - I uploaded some files to Wuala while I was offline. Will it upload now that I am online again?
- - I edited some files when I was offline. Will it save the changes even though I was offline?
- - May I upload adult content?
My Files- - What is "My Files" and what can I do with it?
- - What is the folder "Favorites" for?
- - How do I add a file to my “Favorites” folder?
- - What is the folder “Group postings" for?
- - How do I share folders and files with friends?
- - I want to share a file with a friend who is not yet in Wuala. How can I do this?
- - What exactly can other people see?
- - What should I tag as "non family friendly (18+)?
- - May I upload adult content?
- - My files are blocked! Why?
- - What is the star next to my file?
- - What are secret links?
- - What do the colors of the folders mean?
- - There are many views on my files! How can this be possible?
My Friends- - What is "My Friends" and what can I do with it?
- - How do I find friends in Wuala?
- - How do I add a friend?
- - How do I invite friends?
- - How do I see my friends' files?
- - How do I add a friend to a list?
- - How do I remove a friend from a list?
- - How do I see all of my friends?
- - Some kind of stranger wants to be my friend! What now?
- - How do I remove a friend?
My Groups- - What is "My Groups" and what can I do with it?
- - What is the difference between a public and a private group?
- - How do I create a group?
- - How do I invite people to a group?
- - How do I keep a group private?
- - How do I share files with a specific group?
- - How do I know what files I have added to a group?
- - How can I join a specific group?
- - How can I search for groups?
- - How can I manage the roles and permissions of my group?
- - I want to know my role and my permission of the group. Where can I find out?
- - How do I know when a group has new files?
- - How do I know when someone has added a comment to my files?
- - I have created private group and want to make the profile public again. How can I do this?
- - I have created a public group, but want to make it private. Can I do this?
- - I want to delete the group, but can't! Why?
- - I've created a private group and want to make it public. Can I do this?
- - What are recently viewed files?
- - How can I set a secret weblink for my private group?
Notifications- - About what do I get notified?
- - I don't want to get notified! How can I turn off the notifications?
- - How do I know when someone shares a file with me?
- - How do I know when someone has added a comment to my files?
- - How do I know when a group has new files?
- - There are so many new files! I can’t look at all of them. What should I do?
Multiple Users and Multiple Computers - - Can I install Wuala on multiple computers?
- - Can I login at multiple computers at the same time?
- - What happens when multiple users trade storage at the same time?
Online Storage- - How much online storage do I get?
- - Where do I see how much storage I have?
- - Where do I see how much online storage I have used?
- - Where is my data actually stored?
- - What about the availability of my files?
- - How can I get more online storage?
- - Are other files stored on my computer?
- - Can my data get lost?
- - Can I transfer storage from one account to another?
- - My online storage has expired. What now?
Trading Storage- - What is trading storage about? Do I have to trade?
- - What happens when I trade storage?
- - How do I trade storage?
- - What are the requirements for trading storage?
- - When can I start trading storage?
- - Why can I not trade storage?
- - Why does my internet connection not allow me to trade storage?
- - How is the amount of earned storage calculated?
- - What happens to my data if my earned storage decreases again?
- - What happens when multiple users trade storage on the same computer?
- - What if I enable “trading storage” and a fragment of an illegal file is stored on my computer?
- - I trade storage. Will I become a Pro user?
- - I have Wuala installed on multiple computers. How does this affect my storage?
- - I have problems with trading storage!
- - Can I earn money by trading storage and then selling it?
- - I don't want to trade nor buy. What now?
- - I'm currently trading storage. However, I'm going on vacation and will have to shut down my computer. What now?
- - Why is the amount of earned storage increasing only slowly?
- - What does my connection type mean?
- - How can I improve my connection to earn more storage?
- - Which IP-Port does Wuala use when trading storage?
- - How much storage can I trade?
Buying Storage- - Is Wuala free?
- - Is this a perpetual subscription?
- - What if I don’t renew my subscription next year?
- - Which payment options are supported?
- - I don’t have a credit card, how can I pay?
- - When will the storage be available?
- - Isn’t selling storage against the philosophy of a distributed storage system?
- - Who provides the storage?
- - Where is my data actually stored?
- - What about security and privacy?
- - What about availability and guarantees?
- - Can I earn money by trading storage and then selling it?
- - I want additional storage but I'd rather trade than buy. How do I do that?
- - I don't want to buy nor trade. What now?
- - Can I transfer storage from one account to another?
- - I am a pro user. In my profile it says how much I trade and how much I bought. Can I turn that off?
- - What happens to my files when my pro membership expires?
Pro User- - How do I become a pro member?
- - When does my pro member membership expire?
- - I am a pro user. In my profile it says how much I trade and how much I bought. Can I turn that off?
- - Which additional features do I get as a Pro user?
- - What happens to my files when my pro membership expires?
Technical Questions- - How much bandwidth does Wuala consume?
- - Why is my uptime so low?
- - What is filesystem integration?
- - How does the filesystem integration work?
- - How do I know if the filesystem integration works?
- - Can other computers access my files on the wuala drive?
- - How can I limit the amount of memory Wuala uses?
- - How do I know if I'm online or not?
- - Are there any Linux packages?
- - I found a bug in Wuala! Where do I report it?
- - Which temporary directory does Wuala use? Can I change this?
- - How do I uninstall Wuala?
- - Wuala and 64bit Gentoo Linux
- - What is the compatibility mode?
- - The Dokan File System Integration doesn't start
- - What is Dokan?
- - I'm behind a proxy. Can I use Wuala?
Security and Privacy- - Are other files stored on my computer?
- - How are files encrypted in Wuala?
- - What happens when I share or publish a file?
- - What technologies do you use for encryption?
- - How do I change my password?
- - I forgot my password, what now?
- - Why can’t you send me my password?
- - What is the password hint?
- - Can I change my username?
- - Who can see my email address?
- - What if I enable “trading storage” and a fragment of an illegal file is stored on my computer?
- - I have witnessed abuse. Who should I contact?
- - Virus sharing through Wuala. Is this possible?
- - Is Wuala legal?
- - I stumbled upon inappropriate material. Where do I report it?
- - What are secret links?
- - Are weblinks indexable or crawlable by search engines?
- - Where are your servers located?
- - Why does Wuala use 128-Bit AES and not 256-Bit AES for encryption?
Developers- - Is there a developer API?
- - Do you plan to open the source code?
- - I found a bug in Wuala! Where do I report it?
- - Where do I get the release notes?
- - What are you working on?
Troubleshooting- - I have installed Wuala, but cannot start it. Why?
- - It says that I use XY of storage, but I do not have any files stored!
- - My files are blocked! Why?
- - Help! I still don't get it?!?
- - There's a problem with Wuala. What's the current status?
- - I cannot edit my files. Why?
- - Wuala crashed repeatedly on startup. What can I do?
- - My storage quota seems to be wrong!
- - It says: "Could not sign in to Wuala. Please make sure that your internet connection is working". What now?
- - Buttons do not react on mouse click (Linux)
Ideas and Spread the Word Wuala and LaCie- - What's going on?
- - Who is LaCie?
- - Why are you merging with LaCie?
- - How do Wuala and LaCie match?
- - What are the terms of the merger?
- - How does this affect me as a user?
- - Can I still sign up for a new account?
- - How will the merger affect the privacy?
- - I've bought online storage! What will happen now?
- - I'm trading storage! What will happen now?
- - I want to buy storage. Will there be any pricing changes?
- - What will happen when the first product is released? Can I then only use Wuala with a LaCie product?
- - Will there be staffing changes at Wuala?
- - Will you still listen to the community?
Wuala Gift Cards- - Where can I get a Wuala Gift Card?
- - Where can I buy a Wuala Gift Card?
- - What can I do with a Wuala Gift Card?
- - How do I redeem a Wuala Gift Card?
- - My Wuala Gift Card is not being accepted. What now?
- - I have redeemed my Wuala Gift Card, but the storage has not been updated. What now?
- - I still have a question.
Referral Program- - What is the referral program?
- - How can I refer Wuala to my friends?
- - How much additional storage will I get?
- - How much storage will my friend get?
- - Will I get notified when my friends have signed up?
- - Can I get more than 3 GB or 6 GB?
- - What happens if my friends don't sign up?
- - Will my friends be added to “My friends” automatically?
- - What happens if my friend signs up with a different email address than the one I used for sending the referral?
- - Will the storage I earned through inviting expire?
File Versioning- - How do I get the feature File Versioning?
- - What is File Versioning?
- - How can I access previous versions of my files?
- - What is the feature "Time Travel"?
- - How will my storage be counted?
Backup- - How do I get the backup feature?
- - What can I do with the backup feature?
- - How can I backup a folder?
- - How do I configure a scheduled backup?
- - I want to backup my files right now. Can I do this?
- - What happens when I change a file in my source folder?
- - Can I edit files in my source folder (on computer)?
- - Can I share my backup folder (on Wuala) with my friends?
- - What If I lose my connection to Wuala during a backup?
- - What if my computer is not turned on during a backup?
- - What if Wuala is not running during a scheduled backup?
- - What is the filter in the backup settings?
- - How do I change the source folder?
Trash Sync
Switzerland