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FAQ

Getting Started

How do I get Wuala?

Download Wuala here. Wuala is available for Windows, Mac and Linux.

I want to install Wuala on multiple computers. Can I do that?

Yes, you can install Wuala on as many computers as you like. If you enable trading storage on multiple computers, the storage you earn will add up. For example: you can get 2.3 GB by earning 300 MB from one computer and 2 GB from another computer.

How do I create an account?

As soon as you have started Wuala a login window will appear. Here you can click on “Create a new account”. Please define your username (cannot be changed later) and your password. Please remember that your password never leaves your computer so we do not know your password. It is important to set a password hint so that you can remember your password. If you forget your password we cannot recover it.

What kind of password should I use?

Use a strong but memorable password. Your password should be easy for you to remember, but difficult for others to guess.

Think of a sentence that you can easily remember. For example: “I like Wuala a lot!”
Pick the first and the last letter of each word. "like" becomes "le" and the whole sentence becomes "Ilewaalt". This is already quite good for a password.
You can further improve your password by mixing uppercase with lowercase letters and adding numbers. Take care with special characters like 'é' as they cannot easily be found on every keyboard.

Please remember: Your password is very important. Since it never leaves your computer, we do not know it. If you forget your password we cannot recover it.

What is the password hint good for?

In case you forget your password you can demand your password hint. The password hint is a sentence or question that should hint you to your password. Let’s say your password was “Venice”. In this case your password hint might be: “Where was my best vacation?”.

What is “My Files” and what can I do with it?

This is the place where all of your files are stored. Feel free to add and edit folders as you want.

What is “My Friends” and what can I do with it?

This is the place where you can see all of your friends. You can browse your friends' files by clicking on their icon to see the folders they are sharing with you.

What is "My Groups" and what can I do with it?

This is the place where you can see all of your groups. In groups you can manage files about a given topic with others. Groups are either private or public. In order to see what files a group contains, you just have to click on group's icon to see its folders.

What is "World" and what can I do with it?

This is the place where you can see all files others have made public. Here you can browse other people’s files. The world area is split into seven categories: images, videos, music, documents, other, users and groups. The "World" tab is not shown by default. You may enable it in your preferences: Tools > Options > Advanced (Win/Linux) or Wuala > Preferences > Advanced (Mac).

How do I upload a file?

Define in which folder you want to upload your file. If the folder is empty you will see the message “Add local files and folders to Wuala”, where you can click on “files” Choose your files upload them. Alternatively, you can drag and drop your files or folders or you can click on the action menu in the window toolbar. Here you will find the action “Add files…”.

How do I upload a folder?

Define in which folder you want to upload your folder. If the folder is empty you will see the message “Add local files and folders to Wuala”, where you can click on “folders”. Choose your folder and upload them. Alternatively, you can drag and drop your folders or you can click on the action menu in the window toolbar. Here you will find the action “Add files…”.

How do I open a file?

Double-click on the file.

How do I download a file?

Right click „Download“. In order to define the target folder for downloads, go to Tools > Options > Advanced (Win/Linux) or Wuala > Preferences > Advanced (Mac) and choose the option „Ask for target folder for downloads“.

How do I know when a file has finished uploading?

Each file that is being uploaded has a progress bar on the right. Furthermore you can see the file details where it says how much it has uploaded. Alternatively you can click on View > Uploads (PC/Linux) or Windows > Show Uploads (Mac). An upload window will appear showing you the progress of your uploads.

How do I know when a file has finished downloading?

Every file that is being downloaded has a progress bar on the right. Furthermore you can see the file details where it says how much it has downloaded. Alternatively, you can click on View > Downloads (PC/Linux) or Windows > Show Downloads (Mac). A download window will appear showing you the progress of your downloads. All files that have been downloaded have a little green box right next to the file. You can see this little green box when clicking on the file.

What do the colors of the folders mean?

The colors of the folders tell you about the visibility of the folder. A yellow folder is private (i.e. only you have access to it), a red folder is a folder shared with friends (i.e. specified friends or all friends in Wuala) and/or by a secret link, while a blue folder is public (i.e. everyone can see the files).

How do I share files and folders with friends?

Click on the folder or file you want to share. Go to the share button in the toolbar. A new window will open.

Visibility: Here you can set the visibility of the folder.

Private: If the folder is private, only you have access to it.
Shared: If the folder is shared, the folder is shared with selected friends in Wuala or shared by a secret link (a web link that carries a secret key) with friends who are not yet in Wuala.
Public: If the folder is public, everyone can see the files.

Email: Share your folder by sending an email to your friends who are not yet in Wuala or who already are in Wuala.

Private: If your folder is private (cf. Visibility), Wuala will automatically share the folder by creating a secret link. Type in your friends' email addresses by separating them with a comma, or add friends who already are in Wuala by clicking on "Add". The email will contain the secret link. By clicking on the link your friend will be able to directly access the files in the browser.
Shared: If your folder is shared (cf. Visibility) with selected friends or by a secret link Wuala will automatically add the email address of your selected friends. Click on "Send".

Link: Get a link to send it to your friends.

Private: If you your folder is private (cf. Visibility), you need to create a secret link or make the folder public. Click on "Publish" to make your folder public or click on "Create a secret link" to a create a secret link.
Shared: If your folder is shared (cf. Visibility) with selected friends or by a secret link, you can simply copy the link. Just click on "copy".
Public: If your folder is public (cf. Visibility), you can simply copy the link. Just click on "copy".

Please note:

Those granted always get to access the whole folder. You cannot just share a single file in one folder.
Subfolders automatically have the visibility of the parent folder.
Public links and secret links can be accessed directly in the browser.

How do I make a file or folder public?

Click on the file you want to share. Go to the share button in the toolbar. A new window will open.

Visibility: Here you can set the visibility of the folder.

Private: If the folder is private, only you have access to it.
Shared: If the folder is shared, the folder is shared with selected friends in Wuala or shared by password with friends who are not yet in Wuala.
Public: If the folder is public, everyone can see the files.

In order to make the folder public, i.e. give everyone access the folder, choose "Public".

Please note:

Those granted always get to access the whole folder. You cannot just share a single file in one folder.
Subfolders automatically have the visibility of the parent folder.
Public links can be accessed directly in the browser.

How do I share a file with a group?

Under “My Groups” you will see all of your groups. In order to share a file with a group you need to add or upload the file to the specific group folder. Double-click on the group icon. You will now see the folders of the group. Choose your destination folder and upload your files. Either drag or drop your files or go to the action menu and click on “Add Files…”. Please note that you need to be a group member to post files to the group.

In order for you to have an overview of all the files you have posted to a group, you can look at the folder “Group Postings” under “My Files”. This is a special folder containing all items you have added to groups. If you have stored the same file multiple times, its storage usage is only counted once. Hence, you can post the same file to multiple groups without worrying about your storage space.

What does the toolbar tell me?

In the toolbar you see "My Files", "My Friends", "My Groups" and "World." You can use the arrows to go back and forth. There are buttons for the action menu, for the folder tree and for the share dialog. Whenever there are new files or comments, there is a new area called "New".

What are secret links?

A secret link is a link to a file or folder in Wuala that carries a secret key, e.g.: http://www.wuala.com/Luzius/Test/Link/IMG_1270.JPG?key=wuala. Share your desired folders with a secret link and send this link to anyone. The receiver will be able to access that folder. Often, this is more convenient than sharing folders with selected friends within Wuala, as you get a web link that can be opened in any browser. However, it is a little less secure as the link can be passed on. Furthermore, when you open a secret link in a web browser, it is sent to our server so we can decrypt the linked content for you.