FAQ

Getting Started

How do I get Wuala?

Download Wuala here. Wuala is available for Windows, Mac, Linux, iOS and Android.

I want to install Wuala on multiple computers. Can I do that?

Yes, you can install Wuala on as many computers as you like.

How do I create an account?

As soon as you have started Wuala a login window will appear. Here you can click on “Create a new account”. Please define your username (cannot be changed later) and your password. Please remember that your password never leaves your computer so we do not know your password. It is important to set a password hint so that you can remember your password. If you forget your password we cannot recover it.

What kind of password should I use?

Use a strong but memorable password. Your password should be easy for you to remember, but difficult for others to guess.

1. Think of a sentence that you can easily remember. For example: “I like Wuala a lot!”
2. Pick the first and the last letter of each word. "like" becomes "le" and the whole sentence becomes "Ilewaalt". This is already quite good for a password.
3. You can further improve your password by mixing uppercase with lowercase letters and adding numbers. Take care with special characters like 'é' as they cannot easily be found on every keyboard.

Please remember: Your password is very important. Since it never leaves your computer, we do not know it. If you forget your password we cannot recover it.

What is the password hint good for?

In case you forget your password you can demand your password hint. The password hint is a sentence or question that should hint you to your password. Let’s say your password was “Venice”. In this case your password hint might be: “Where was my best vacation?”.

What is “My Friends” and what can I do with it?

This is the place where you can see all of your friends. You can browse your friends' files by clicking on their icon to see the folders they are sharing with you.

What is "My Groups" and what can I do with it?

This is the place where you can see all of your groups. In groups you can manage files about a given topic with others. Groups are either private or public. In order to see what files a group contains, you just have to click on group's icon to see its folders.

How do I upload a file?

Select the folder you want to upload your file to. You can click on “File” and choose “Add files to Wuala”. Alternatively, you can drag and drop your files or folders.

How do I upload a folder?

Select in which folder you want to upload your folder to. You can click on “File” and choose “Add folder to Wuala”. Alternatively, you can drag and drop your folders into Wuala.

How do I download a file?

Right click “Download to“. In order to define the target folder for downloads, go to the Settings and choose the option “Ask for target folder for downloads“.

How do I know when a file has finished uploading?

Each file that is being uploaded has a progress bar on the right. Furthermore you can see the file details where it says how much it has uploaded. Alternatively you can click on [Win] “Tools” - “Uploads Overview” resp. [Linux] “View” > “Uploads Overview” or “Windows” > “Uploads Overview” [Mac]. An upload window will appear showing you the progress of your uploads.

How do I know when a file has finished downloading?

Every file that is being downloaded has a progress bar on the right. Furthermore you can see the file details where it says how much it has downloaded. Alternatively you can click on [Win] “Tools” - “Downloads Overview” resp. [Linux] “View” > “Downloads Overview” or “Windows” > “Downloads Overview” [Mac]. A download window will appear showing you the progress of your downloads.

What do the colors of the folders mean?

The colors of the folders tell you about the visibility of the folder. A yellow folder is private (i.e. only you have access to it), a red folder is a folder shared with friends (i.e. specified friends or all friends in Wuala) and/or by a secret link, while a blue folder is public (i.e. everyone can see the files).

How do I share folders with contacts?

Right-click the folder you want to share and choose “Share this folder” and share “By Secret Weblink” - here you can copy your link and edit your secret key among “Advanced” “With Wuala Contacts” - here you can choose your contacts, with whom you want to share your folder with “Sharing & Access – here you can set the visibility for your folder.

Please note:

1. Those granted access to always get to access the whole folder. You cannot just share a single file in a folder.
2. Subfolders automatically have the visibility of the parent folder.
3. Public links and secret links can be accessed directly in the browser.

How do I turn a folder public?

Right-click the folder you want to share. Choose “Share this folder” > “Sharing and Access”. Here you can make your settings.

What are secret links?

A secret link is a link to a file or folder in Wuala that carries a secret key, e.g.: https://www.wuala.com/Luzius/Test/Link/IMG_1270.JPG?key=wuala. Share your desired folders with a secret link and send this link to anyone. The receiver will be able to access that folder. However, it is a little less secure as the link can be passed on. Furthermore, when you open a secret link in a web browser, it is sent to our server so we can decrypt the linked content for you.

Is there a tutorial?

Yes. You'll find the tutorial here.