FAQ

How do I get Wuala?

You can either hit the "Start" button or install Wuala by downloading it here. You don't have to install if you don't want to.

How much does it cost?

Wuala is free and will always stay free.

How much storage do I get?

You start with 1 GB provided by us. If you need more, you can simply trade some space on your hard disk for additional online storage. However, this is optional. The idea with trading is not to give you more storage in total, but to change the quality of your storage: the ability to transform local storage into online storage that can be accessed from anywhere and at any time, even when your computer is offline. You can also buy additional storage if you want.

Is Wuala private and secure?

Yes, Wuala is completely private and secure. When you store a file in Wuala, the file and its metadata (e.g. name, description, tags, etc.) gets encrypted before it leaves your computer. Every file is encrypted with a different key. The list of these keys is encrypted with your password and stored on our server. Your own password is very important here: it never leaves your computer, so we do not know it. Hence, not even we can access your data.

Does Wuala contain any malware or spyware?

No, Wuala does not contain any malware or spyware.

How is Wuala different compared to other online storage services?

There are three core principles of Wuala:

1. Security and privacy
2. Bridging web and desktop
3. Economic technology

More can be found here.

Can I access Wuala from the Web?

Yes, you can start Wuala directly from the Web. No installation is required.

Can I edit files directly in Wuala?

Yes, you can.

Does Wuala offer automatic backup?

No.

What kind of files can I upload to Wuala?

All kind of files. The format does not matter and neither does the size.

Can I get Wuala in my language?

Wuala is currently available in English, German, Portuguese, French and Swedish, Polish and Russian (more languages will follow). A big thanks to our valuable community!

How is Wuala pronounced and what does it mean?

"Wuala" is pronounced like the French "Voilà" (vwä-'lä), which means "see there".

Who is behind Wuala?

Wuala is run and developed by Caleido Inc., a start-up based in Zurich, Switzerland. In March 2009, Wuala merges with LaCie.

Do I have to trade local storage for online storage?

No, you don't have to. You start with 1 GB provided by us. If you need more, you can simply trade some space on your hard disk for additional online storage. However, this is optional. The idea with trading is not to give you more storage in total, but to change the quality of your storage: the ability to transform local storage into online storage that can be accessed from anywhere and at any time, even when your computer is offline. You can also buy additional storage if you want.

How do I sign out?

Go to User > Sign Out in order to sign out of Wuala. Another option would be to quit Wuala.

Can I share files with friends who do not use Wuala?

Yes, of course. Simply create a secret link and send it to your friends.