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Wednesday, 28 July, 2010

Wuala's Security in a Nutshell

One of the main aspects that distinguish Wuala from other services is our focus on privacy. We believe that your data is yours and should only be accessible to you.

Instant Encryption
In order to protect your privacy, Wuala encrypts your data directly on your computer before it is uploaded. This is in stark contrast to other services, which only encrypt the transmission process and not the files itself. Our encryption guarantees that your files are encrypted, not just during the upload process, but also while being stored on our servers and in the Wuala network, always keeping your files confidential.

For added security your password is never transmitted so that no one - not even the employees at Wuala or LaCie- can access your private fies. This approach clearly distinguishes us from other services, which in most cases have access to your files. Therefore, it is very important that you do not forget your password and set a password hint when signing up. If you want to know which services could technically access your data, there's a rule of thumb: If a service offers a 'password recovery' function, then their employees could technically access your data.



Selective Sharing
Though your files are encrypted, you can decide to share them with specific friends. There are three levels of sharing, each of them respecting your specific sphere of privacy:

1. Private: Wuala's encryption process ensures that only friends who are explicitly granted permission can access the files. This is the most secure option.
2. Link: Only friends who know the link can access the files directly in the web.
3. Public on the web: Anyone can access the files in the web.

With Wuala's sharing options you can decide with whom you want to share your files, giving you full control over your data.

Designed to protect
If you're interested in how Wuala manges encryption, simply have a look at our publication on Cryptree or read our technology page.

Thursday, 22 July, 2010

Effective Usage: How To Embed Your Images in Three Steps

Since Wuala is focused on securely storing files online, one tends to forget that Wuala actually offers many additional benefits. I'd like to explain one of them today: Embedding images directly to your blog or website.

All images uploaded to Wuala, can easily be embedded to your blog or website. Instead of re-uploading your images to another service, you can embed them directly by following the steps below:

Step 1: Share your folder

You have two ways to share your folder:
  1. Create a secret weblink (access is limited to those who know the specific weblink)
  2. Publish a public weblink (everyone has access to the file)
Click on 'Shared' and 'Set' to create a secret weblink or click on 'Public' to publish your folder. It is up to you which option you want to use.
Step 2: Open the weblink in your browser

The weblink will open in your browser. Change to 'List View' and click on the image you want to embed.

Step 3: Copy the link to the code
If you're embedding an image which has been shared through a secret weblink, use the following code below. Copy the link in your browser and do not forget to mention the unique key at the end of the link.

<img alt="Your image" src="https://content.wuala.com/contents/YOUR-IMAGE?key=1234" />


With a public weblink, simply use the following code, and copy and paste the link:

<img alt="Your image" src="http://content.wuala.com/contents/YOUR-IMAGE" />


All images which have been used for this posting, have also been uploaded to Wuala. A small hint: In order to not delete any images by accident, I have created an extra folder called 'Embed'. The folder gives me a nice overview of all images which I have embedded.

Friday, 16 July, 2010

Heap Dumps, Anyone?

Yes, we're looking for your heap dumps. For those of you who don't know what heap dumps are, it is the information that Wuala includes in a special file whenever Wuala has been using too much of your computer's memory. With the help of these heap dumps, we can identify why Wuala suddenly creates an 'OutOfMemory' message.

Since some of you have already sent in their heap dumps (thanks a lot!), we were already come across a problem of an excessive memory usage related to a backup task, which has now been successfully fixed in the meantime.

So, if you have an out of memory error, please share your heap dump (can be found at "<wuala data folder>/HeapDumps/<current date>.hprof") by uploading it to Wuala and sending the link to bug_high_prio@wuala.com. We promise to look into it and maybe you'll even get a small reward :)

Thanks for your help!

Wednesday, 7 July, 2010

Wipkingen Recap

For our latest release Wipkingen we fixed many bugs and focussed on the stability of the Wuala client. This includes enhancements in detecting and recovering broken network connections and an optimization of the file system integration concerning the usage of resources. Further, we have also decided to remove the "Friends of Friends" section per default (can be activated in the Preferences).

One of the main changes is that the contents of Wuala's memory can now be found at <wuala data folder>/HeapDumps/<current date>.hprof. In case Wuala runs out of memory, you an send us the Heap Dump and we will look into it.

Stay tuned for our next release 'Affoltern' - coming soon!

Monday, 28 June, 2010

200'000'000 Files

We are proud to be storing over 200 million files - our newest record. This number shows us that we are emerging to an universal online storage which can be used for many different purposes: storing any kind of files, sharing documents with friends or backing up important folders.
Thanks for your loyalty and your support - now let's take it to the next level!

Wednesday, 23 June, 2010

Need Help? Have a Problem?

It is our mission to help. For us, customer support is essential and we do our best to help you out as quickly as possible. We have added several resources to make it more convenient for you to find answers to your questions, updates about our service or a guide on how to use a specific feature.

FAQs
Our FAQs cover the basic questions. As soon as we realize that an important question is missing, we will add it immediately.

Tutorial
Our screencast tutorial shows you how to use specific features of Wuala. It is split up into different categories, guiding you from your first steps to gaining more storage.

Forum
In our forum you can post questions and ideas and exchange with other users.
It is moderated by our genius Wuala Masterminds and us. As long as you are only searching for an answer, you do not have to register.

Bugtracker
Our bugtracker is something for our tech-savy users. Here you can post bugs and feature requests. You'll get straight feedback from our developers, either wanting more details for your feature request or asking you for an error message.

Status Blog
On our status blog we post service updates. Here we will inform you about a scheduled maintenance or if Wuala has temporary hiccups.

Twitter
If you have a short question, direct your tweet to @Wuala. We will try to reply instantly.

Support Email
If you have a specific question, want to give us feedback or just say hello, contact us directly. All support requests are answered in the order they are received and we do our best to answer them as quickly as possible.

We value your feedback and we want to hear from you. So tell us what you're missing!